# Bank of Baroda's Unresponsive Customer Service **URL:** \ **Category:** General Discussion\ **Tags:** corruption, government\ **Created:** [March 1, 2025, 4:30am UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906 "2025-03-01T04:30:34Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Bathinda\_Helper](https://www.bathindahelper.com/user_avatar/www.bathindahelper.com/bathinda_helper/32/12851_2.png) [@Bathinda\_Helper](https://www.bathindahelper.com/u/Bathinda_Helper)\ **Post date:** [March 1, 2025, 4:30am UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906/1 "2025-03-01T04:30:35Z")
I’m Bank of Baroda Credit Card customer for around 12-13 years. Whenever I faced any problem in all those years, in the end I had to leave the problem/complaint as it was. Nvr was there any sensible reply, ever! In Feb2025, there was a problem of miscalculation on their side. For which I dropped a mail asking for clarification as to how was this calculation done (and to correct one wrong entry). For this, even when ONE email chain was going, they keep on creating separate ticket numbers to confuse me/customer. The men reading the mails are, to my mind, are not sufficiently paid to do their job of reading and replying to emails properly. > Ticket nos they generated in last 20 days for just one, yet unresolved, prob:11474106 11490014 11533298 11533303 11541266 11547924 11551781 11552623 11555728 11561913 11561994 11562113 11566192 11572784 11581673 11594525 11595814 11597020 11600181 11602785 11606712 11623000 11629470 11629473 11639753 11639751 11642330 11642331 11668012 11668029 And when I tried to escalate the matters. They searched for just one email in which I had asked for my final statement, if I wished to close my account, rejecting dozens other mails asking for solution, just blocked my card out of blue (on 28/2/22025) !!! You see, they didn’t clarify the calculation even today (1.3.2025). But out of nowhere they closed my card, working for last 12 years, without me asking to close (and in that mail too, wrote someone else’s card number, how careless!). What do you suggest? What should one do in such cases? Whom to contact? I’m already tweeting to many relevant persons. Or should I keep on waiting, as these are, after all, GOVT BANKS!! #bankofbaroda #govtbanks #publicsectorbanks #finance-ministry-india #customersupport #bob-support #bob-complaint ---
**Author:** ![Bathinda\_Helper](https://www.bathindahelper.com/user_avatar/www.bathindahelper.com/bathinda_helper/32/12851_2.png) [@Bathinda\_Helper](https://www.bathindahelper.com/u/Bathinda_Helper)\ **Post date:** [March 12, 2025, 5:28am UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906/2 "2025-03-12T05:28:51Z")
After more than a month, and inummerable mails and tweets, अब बैंक ऑफ बरोदा के सभी ऑफिसरस ने चुप धार ली है, और मुझे बता ही नहीं रहे की उन्होंने वो एंट्री कैसे कैल्क्यलैट की, या कहाँ से लाई? पिछले महीने भी मैंने अंदाजे से पेमेंट कर दी। इस महीने भी यूं ही करवाएंगे। #Pmo, #NarendraModi #BankofBaroda CEO और बाकी सभी लोगों को ट्वीट कर रहा हूँ। अब क्या करूँ। यह पासबिलिटी है की यह एक बहुत बड़ा स्कैम चल रहा हो बरोदा बैंक में। की लोगों को गलत तरीके से डेबिट करते जा रहे हों। और यदि कोई मेरे जैसा बंदा पकड़ भी ले तो बस चुप कर जाओ। मुझे उन्होंने कहा है की वो सारे चार्ज वापिस कर देंगे, लेकिन इक्स्प्लैन नहीं कर रहे की चार्ज लगे कैसे थे? मैं माफी क्यूँ मांगु, जब वो बता ही नहीं रहे की चार्ज लगे क्यूँ थे? #[tweets history](https://x.com/BathindaHelper/status/1901867784558334023?t=GkeqrZHH3ahRF358iuaIkg&s=19) ---
**Author:** ![Bathinda\_Helper](https://www.bathindahelper.com/user_avatar/www.bathindahelper.com/bathinda_helper/32/12851_2.png) [@Bathinda\_Helper](https://www.bathindahelper.com/u/Bathinda_Helper)\ **Post date:** [March 15, 2025, 5:42am UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906/3 "2025-03-15T05:42:53Z")
When I try to track my complaint status, with a valid ticket no, ![image](https://www.bathindahelper.com/uploads/default/original/2X/4/46ef42ef1931a44dd3859f56b32417cc8a45c5e5.png) there website says ‘Not Valid’ ![image](https://www.bathindahelper.com/uploads/default/original/2X/3/328da8b6db3300066840032b7b64ed48780a2f40.png) ---
**Author:** ![Bathinda\_Helper](https://www.bathindahelper.com/user_avatar/www.bathindahelper.com/bathinda_helper/32/12851_2.png) [@Bathinda\_Helper](https://www.bathindahelper.com/u/Bathinda_Helper)\ **Post date:** [March 15, 2025, 6:10am UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906/4 "2025-03-15T06:10:20Z")
Banking Ombudsman: ![image](https://www.bathindahelper.com/uploads/default/original/2X/4/499c395150712bfa72cde35e40fce53b584d440d.png) ![image](https://www.bathindahelper.com/uploads/default/original/2X/f/fca29a104b71bb85803d45496383a8f7a73631a4.png) Customer Digital Journey Bob complaint to ombudsman ---
**Author:** ![Bathinda\_Helper](https://www.bathindahelper.com/user_avatar/www.bathindahelper.com/bathinda_helper/32/12851_2.png) [@Bathinda\_Helper](https://www.bathindahelper.com/u/Bathinda_Helper)\ **Post date:** [March 18, 2025, 5:21am UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906/6 "2025-03-18T05:21:32Z")
Ha ha!! Just now I received a call from Bob Support. When I told her that in none of her mails they’ve made it clear how did they arrive at so big a penalty figure, she asked me to send another mail again!!! पचासों ईमेल करने के बाद बरोदा बैंक का फोन आता है की आप एक मेल भेजिए, जिसमें लिखा हो की ‘मुझे’ उनकी कैल्क्यलैशन समझ में नहीं आ रही!!! यह हाल हुआ पड़ा है सरकारी बैंको का। उसकी रिकॉर्डिंग अटैच कर रहा हूँ। और आप खुद देखिए, जितना रिकार्ड मैंने उनके सामने उनकी काल आते ही रखा, क्या कोई आम बंदा रख सकता है? तो आम बंदे का हाल क्या होता होगा??? https://audiomack.com/embed/bathindahelper/song/bankofbarodasupportplight ---
**Author:** ![Bathinda\_Helper](https://www.bathindahelper.com/user_avatar/www.bathindahelper.com/bathinda_helper/32/12851_2.png) [@Bathinda\_Helper](https://www.bathindahelper.com/u/Bathinda_Helper)\ **Post date:** [March 19, 2025, 3:13pm UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906/7 "2025-03-19T15:13:45Z")
Even if I ignore Bob’s calculations and ways of calculating interest for the time being, still they owe me Rs 3852.12. I’ve sent them a very clean excel sheet today. Either they should revert on it, or I’d have to go to some court. ![image](https://www.bathindahelper.com/uploads/default/original/2X/3/34634f150c6dad58178ca45d59f2c2d9959c0b77.png) ---
**Author:** ![Bathinda\_Helper](https://www.bathindahelper.com/user_avatar/www.bathindahelper.com/bathinda_helper/32/12851_2.png) [@Bathinda\_Helper](https://www.bathindahelper.com/u/Bathinda_Helper)\ **Post date:** [March 20, 2025, 9:10am UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906/8 "2025-03-20T09:10:23Z")
मैंने अभी मार्च की स्टैट्मन्ट देखि, उसमें भी फालतू पैसे जड़ रखे हैं। मैंने 13 वर्षों में कभी इनकी लेट पेमेंट नहीं की होगी शायद। मेरी याद में तो नहीं। फिर यह क्यूँ इतनी पेनल्टी पर पेनल्टी लगा रहे हैं? और कोई सुनवाई क्यूँ नहीं होती किसी की? इस संभनध में मेरे कुछ ट्वीट्स: ![image](https://www.bathindahelper.com/uploads/default/original/2X/4/4e4e06aa1bd630f6a760475f54b4512c16be3a29.png) ![image](https://www.bathindahelper.com/uploads/default/original/2X/3/34f6a6b5faefe58cadd702b3036539d2e9f832d2.png) ![image](https://www.bathindahelper.com/uploads/default/original/2X/3/381339c8688e8ae861309859f03f8d6849e908b8.png) और भी बहुत हैं। मैं अभी कन्सूमर कोर्ट केस फाइल करने की सोच रहा हूँ, सब अनलाइन हो जाएगा: [यहाँ पर](https://e-jagriti.gov.in/consumer/case-filing/new-case-form)। > **[e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public...](https://e-jagriti.gov.in/consumer/case-filing/new-case-form)** > > Department of Consumer Affairs - Government of India Official Website Find information, tutorials, and resources related to consumer rights and public distribution. Stay informed and empowered. ---
**Author:** ![Bathinda\_Helper](https://www.bathindahelper.com/user_avatar/www.bathindahelper.com/bathinda_helper/32/12851_2.png) [@Bathinda\_Helper](https://www.bathindahelper.com/u/Bathinda_Helper)\ **Post date:** [March 29, 2025, 8:13am UTC](https://www.bathindahelper.com/t/bank-of-barodas-unresponsive-customer-service/4906/9 "2025-03-29T08:13:02Z")
Although Bob reimbursed the wrong charges. But they’re still adamant to 10% rate of interest-cum-penalty in case there’d be any default in future. For that I’d log the complaint again with Rbi Ombudsman again. Though my earlier complaint was closed without giving me any opportunity to speak for my own grievance. ![image](https://www.bathindahelper.com/uploads/default/original/2X/7/791bd3370f010c97fe1ed27c6d7baa8cab259215.png)